Outcomes of customer verbal aggression among hotel employees
Year of publication: |
2009
|
---|---|
Authors: | Karatepe, Osman M. ; Yorganci, Ilkay ; Haktanir, Mine |
Published in: |
International Journal of Contemporary Hospitality Management. - Emerald Group Publishing Limited, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 21.2009, 6, p. 713-733
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Consumer behaviour | Complaints | Employees | Hotels | Customer satisfaction | Northern Cyprus |
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