Similar Search Results

Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction

Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12

-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services … in Pakistan during the Covid-19 pandemic, following a survey-based study. Baron and Kenny (J Personal Soc Psychol, 51 … banking customers in Pakistan are significantly and fully mediated by their online satisfaction in unusual situations. This …

Persistent link: https://www.econbiz.de/10014380765

Affecting of E-Commerce Websites on Customer Satisfaction : A Case Study of Home Products Users

Sinhaseni, Tuneklao; Nuangjamnong, Chompu; Dowpiset, … - 2023

This study aims to find out how the website's design, the quality of the information, security, responsiveness, and trust all affect customer satisfaction in the context of e-Commerce website of home product users in the Thai population. The objectives of this study are to investigate web...

Persistent link: https://www.econbiz.de/10014351580

The Role of Technology in E-Satisfactions and E-Loyalty Case Study : Online Bookstores in Indonesia

Dwijayanto, Noor; Adiwijaya, Karto - 2016

This study discusses the influence of technology acceptance factors, website service quality, and specific holdup cost, towards Indonesian online bookstores’ customers e-satisfaction and e-loyalty. Data processed by using Structural Equation Modeling (SEM) in LISREL 8.51 program and SPSS 17....

Persistent link: https://www.econbiz.de/10014162841

The Impact of Consumers’ Satisfaction and Repurchase Intention on E-Commerce Platform : A Case Study of The Top Three E-Commerce in Bangkok

Khanijoh, Chonthicha; Nuangjamnong, Chompu; Dowpiset, … - 2022

This study is proposed to determine factors impacting Consumers’ Satisfaction and Repurchase Intention on the E-commerce Platform in Bangkok, Thailand. The objectives of this research also to determine the impact of consumers’ satisfaction on repurchase intention, the impact of different...

Persistent link: https://www.econbiz.de/10013290393

Brand Image, Perceived Quality, Ease Of Use, Trust, Price, Service Quality On Customer Satisfaction And Purchase Intention Of Blibli Website With Digital Technology As Dummy Variab...

Djakasaputra, Arifin; Pramono, Rudy; Hulu, Edison - 2021

The purpose of this study is to analyze whether ease of use has a significant effect on customer satisfaction, to analyze whether trust has a significant effect on customer satisfaction, to analyze whether service quality has a significant effect on customer satisfaction, to analyze whether...

Persistent link: https://www.econbiz.de/10013221345

Conversion of online purchase intention into actual purchase : the moderating role of transaction security and convenience

Indiani, Ni Luh Putu; Fahik, Gabriel Aprinau - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 1, pp. 18-29

Online retail trade in Indonesia has grown dramatically in recent years. However, it is not being followed by an increase in the transaction completion ratio, with a cart abandonment rate of up to 70 percent. This indicates that the transition from online purchase intention to actual purchase is...

Persistent link: https://www.econbiz.de/10012221649

E-commerce drivers and barriers and their impact on e-customer loyalty in small and medium-sized enterprises (SMES)

Al-Tit, Ahmad - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 1, pp. 146-157

The aim of this paper is threefold: first to explore the factors that significantly and positively affect the adoption of e-commerce in SMEs; second, to determine the factors that hinder the adoption of e-commerce in these enterprises; and, finally, to investigate the impact of...

Persistent link: https://www.econbiz.de/10012224997

Online Product Opinions : Incidence, Evaluation and Evolution

Moe, Wendy W.; Schweidel, David A. - 2011

While recent research has demonstrated the impact of online product ratings and reviews on product sales, we still have a limited understanding of the individual’s decision to contribute these opinions. In this research, we empirically model the individual’s decision to provide a product...

Persistent link: https://www.econbiz.de/10014199741

Impact of COVID-19 on Consumer Buying Behaviour Towards Online and Offline Shopping in South Asian Countries : A Review, Synthesis and Conceptual Framework

Roy, Priyabrata; Datta, Dr. Dhananjoy; Halder, Biplab - 2023

Purpose: The study's major goal is to determine the impact of covid 19 and identify the factors which influence consumer online and offline buying behaviour in South Asian nations during the Covid 19 crisis.Design/methodology/approach: To achieve the goals, a review of conceptual and empirical...

Persistent link: https://www.econbiz.de/10014350467

The effects of online credible review on brand trust dimensions and willingness to buy : evidence from Vietnam consumers

Van Dat Tran; Minh Dung Nguyen; Lan Anh Lương - In: Cogent business & management 9 (2022) 1, pp. 1-14

This study investigated the relationship between source, receiver, review quality, review sidedness, review consistency, online credible review, reliability, intentionality, and willingness to buy the electric consumers in Vietnam. This study performed structural equation modeling (SEM). A total...

Persistent link: https://www.econbiz.de/10014420521

1
2
3
4
5
6
7
8
9
10
Next
Last