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Trading-up on unmet expectations? : evaluating consumers' expectations in online premium grocery shopping logistics
De Kervenoael, Ronan; Yanık, Seda; Bozkaya, Burcin; … - In: International journal of logistics : research and … 19 (2016) 2, pp. 83-104
Persistent link: https://www.econbiz.de/10011487786
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Assessing the environmental impact of logistics in online and offline B2C purchasing processes in the apparel industry
Mangiaracina, Riccardo; Perego, Alessandro; Perotti, Sara; … - In: International journal of logistics systems and management 23 (2016) 1, pp. 98-124
Persistent link: https://www.econbiz.de/10011561494
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Exploring omni-channels for customer-centric e-tailing
Min, Ho-key - In: Logistics 5 (2021) 2, pp. 1-10
In this volatile post-COVID environment where customers look for ways to order products online using personal computers and mobile devices, a traditional sale/delivery of products via single distribution channel needs to be reassessed. As a revolutionary alternative to a conventional...
Persistent link: https://www.econbiz.de/10012518666
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Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets
Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17
well as aspects of the logistics efficiency, are being examined, and the gaps between the expectations of people using … this paper is the formulation of a framework which can be used to assess the quality of B2C logistics services. Results …
Persistent link: https://www.econbiz.de/10012661386
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COVID-19 and e-commerce operations : evidence from Alibaba
Han, Brian Rongqing; Sun, Tianshu; Chu, Leon Yang; Wu, Lixia - In: Manufacturing & service operations management : M & SOM 24 (2022) 3, pp. 1388-1405
Persistent link: https://www.econbiz.de/10013270746
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Real-time delivery time forecasting and promising in online retailing : when will your package arrive?
Salari, Nooshin; Liu, Sheng; Shen, Zuo-Jun - In: Manufacturing & service operations management : M & SOM 24 (2022) 3, pp. 1421-1436
Persistent link: https://www.econbiz.de/10013270767
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Order fulfilment problem with time windows and synchronisation arising in the online retailing
Jiang, Dapei; Li, Xiangyong - In: International journal of production research 59 (2021) 4, pp. 1187-1215
Persistent link: https://www.econbiz.de/10012484650
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An exploratory study on the returns management process in an online retailer
Araújo, Ana Carolina de; Matsuoka, Erica Mayumi; Ung, … - In: International journal of logistics : research and … 21 (2018) 3, pp. 345-362
Persistent link: https://www.econbiz.de/10011881324
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Major reasons for returns during online purchase in major cities of India
Thiyagarajan, G. - In: International journal of procurement management 12 (2019) 4, pp. 475-492
Persistent link: https://www.econbiz.de/10012138476
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Configuring the last-mile in business-to-consumer e-retailing
Lim, Stanley Frederick W. T.; Winkenbach, Matthias - In: California management review 61 (2019) 2, pp. 132-154
Persistent link: https://www.econbiz.de/10012175435