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~subject:"Online retailing"
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Online retailing
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Service quality
21,814
Dienstleistungsqualität
21,063
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Relationship marketing
12,763
Beziehungsmarketing
12,685
Emotion
10,880
Theorie
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Theory
10,636
Brand management
7,923
Markenführung
7,876
Brand image
7,019
Markenimage
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United States
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Online-Handel
6,071
Deutschland
5,483
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5,325
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5,323
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5,124
Online-Marketing
4,765
Internet marketing
4,752
Einzelhandel
4,528
Retail trade
4,486
Brand
4,410
Markenartikel
4,395
Electronic Commerce
4,145
Experiment
4,139
E-commerce
4,021
Werbewirkung
3,810
Advertising effects
3,769
Verbraucherverhalten
3,591
Advertising
3,147
Vertrauen
3,147
Confidence
3,126
Virales Marketing
3,054
Viral marketing
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Usman, Osly
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Law, Chun Hung Roberts
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14
Kukar-Kinney, Monika
13
Bauer, Hans H.
12
Rabinovich, Elliot
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Ba, Sulin
11
Baier, Daniel
11
Benbasat, Izak
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Chung, Namho
11
Dennis, Charles
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Kim, Minjeong
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Laroche, Michel
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10
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10
Khare, Arpita
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Pavlou, Paul A.
10
Román, Sergio
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Sajad Rezaei
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Winter-Ebmer, Rudolf
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9
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9
Campo, Katia
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9
Choi, Jeonghye
9
Dertwinkel-Kalt, Markus
9
Dwivedi, Yogesh Kumar
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Elfenbein, Daniel W.
9
Ghose, Anindya
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Köster, Mats
9
Lennon, Sharron J.
9
Liu, Yong
9
Park, Jungkun
9
Paul, Justin
9
Prashar, Sanjeev
9
Rana, Nripendra P.
9
Richard, Marie-Odile
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OECD
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Springer Fachmedien Wiesbaden
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Information Resources Management Association
4
Edward Elgar Publishing
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IGI Global
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Akademie für Technikfolgenabschätzung in Baden-Württemberg
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Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
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Bergische Universität Wuppertal
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Center of Market Oriented Product and Production Management
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Centre de recherche pour l'étude et l'observation des conditions de vie
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Consumer Research and Evaluation Branch
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Consumer and marketing law
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Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
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Ekonomski Institut Zagreb
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Erich-Schmidt-Verlag
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Europäische Kommission / Generaldirektion Wettbewerb
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Gesellschaft für Innovatives Marketing
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Gottlieb Duttweiler Institute
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Haufe-Lexware GmbH & Co. KG
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International Association for the Study of Insurance Economics
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International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
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International Workshop on Consumer Behaviour and Distribution in the e-Grocery Sector <Copenhagen Business School)>
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KPMG Deutsche Treuhand-Gesellschaft Aktiengesellschaft Wirtschaftsprüfungsgesellschaft / Niederlassung Köln
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LE Europe <Körperschaft>
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Valdani Vicari & Associati
1
Verlag Dr. Kovač
1
Verlag Werner Hülsbusch
1
WIK-Consult GmbH <Honnef>
1
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Published in...
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Journal of retailing and consumer services
363
Journal of business research : JBR
173
International journal of electronic marketing and retailing : IJEMR
98
Journal of internet commerce
92
Electronic commerce research
86
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
78
International journal of internet marketing and advertising : IJIMA
63
Information systems research : ISR
60
International journal of hospitality management
60
International journal of retail & distribution management
60
Journal of retailing
53
The international review of retail, distribution and consumer research
53
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
52
Cogent business & management
51
Journal of electronic commerce research : JECR
50
International journal of retail and distribution management
46
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
Asia Pacific journal of marketing and logistics
45
International journal of consumer studies
45
Management science : journal of the Institute for Operations Research and the Management Sciences
45
International journal of e-business research : an official publication of the Information Resources Management Association
43
International journal of electronic commerce : IJEC
41
International journal of business information systems : IJBIS
40
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
39
Journal of management information systems : JMIS
38
Psychology & marketing
38
Journal of fashion marketing and management
31
Electronic commerce research and applications
27
Journal of international consumer marketing
27
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
26
Journal of the Academy of Marketing Science
25
Technological forecasting & social change : an international journal
25
Tourism management : research, policies, practice
25
International journal of electronic business : IJEB
24
Journal of marketing
24
Marketing intelligence & planning
24
The service industries journal
24
Information systems and e-business management : ISeB
21
Journal of hospitality marketing & management
21
The journal of services marketing
21
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Source
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ECONIS (ZBW)
6,054
Other ZBW resources
2
RePEc
1
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1
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
2
What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany
;
Legoux, Renaud
;
Tripp, Thomas M.
; …
- In:
Journal of business ethics : JOBE
160
(
2019
)
1
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
Saved in:
3
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
4
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
5
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
6
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
7
The role of communication channel in delivering service recovery in online shopping environment
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011849121
Saved in:
8
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
9
Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
10
The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders
Weitzl, Wolfgang
;
Hutzinger, Clemens
- In:
Journal of business research : JBR
80
(
2017
),
pp. 164-175
Persistent link: https://www.econbiz.de/10011771479
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