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Loyalty programs in e-commerce and their perception by the young adult internet population

Tahal, Radek - In: Central European business review : CEBR 3 (2014) 2, pp. 7-13

Persistent link: https://www.econbiz.de/10010408384

Impact of socioeconomic status on customer e-loyalty under the moderating role of perceived self-efficacy

Ghali, Zohra - In: Journal of decision systems 33 (2024) 1, pp. 53-78

Persistent link: https://www.econbiz.de/10014511928

Online shopping dynamics influencing customer : Amazon vs. Alibaba

Mishra, Saniya - In: Asia-Pacific journal of management research and innovation 18 (2022) 3/4, pp. 145-151

Persistent link: https://www.econbiz.de/10014246912

Choosing optimal omnichannel coupon redeeming options in multiple channel settings

Vrechopoulos, Adam; Lazaris, Chris; Theodoratos, Stavros - In: Administrative Sciences : open access journal 12 (2022) 4, pp. 1-17

This article examines omnichannel redemption options when issuing digital coupons over social media. It investigates which channels or combinations of them provide optimal performance in terms of service-quality perception, customer satisfaction, and revenue. For that purpose, it compares three...

Persistent link: https://www.econbiz.de/10013470569

Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption

Teng, Hongxin; Xia, Qinying; Shou, Jiayi; Zhao, Jing - In: Journal of business research : JBR 154 (2023), pp. 1-9

Persistent link: https://www.econbiz.de/10013468724

Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance

Viswanathan, Preethi; Gupta, Garima - In: International journal of business excellence : IJBEX 21 (2020) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10012225240

A study on customer's perception of online banking and e-service quality among Chennai customers

Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94

Persistent link: https://www.econbiz.de/10011710582

Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value

Pandey, Neeraj; Tripathi, Avinash; Jain, Devendra; Roy, … - In: Journal of strategic marketing 28 (2020) 6, pp. 522-541

Persistent link: https://www.econbiz.de/10012313919

Determinant of customer satisfaction and loyalty in using online shopping applications

Febrianti, Adjeng Mariana; Sihombing, Ruth Margaret Violenta - 2022

Persistent link: https://www.econbiz.de/10013350805

Customer satisfaction and loyalty for online food services provider in India : an empirical study

Sinha, Anand Prasad; Srivastava, Praveen; Srivastava, … - In: Vision : the journal of business perspective 28 (2024) 3, pp. 327-343

Persistent link: https://www.econbiz.de/10014634452

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