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Seller reputation : from word-of-mouth to centralized feedback

Cai, Hongbin; Jin, Ginger Zhe; Liu, Chong; Zhou, Li-An - In: International journal of industrial organization 34 (2014), pp. 51-65

Persistent link: https://www.econbiz.de/10011292596

Your hometown matters : popularity-difference bias in online reputation platforms

Kokkodis, Marios; Lappas, Theodoros - In: Information systems research : ISR 31 (2020) 2, pp. 412-430

Persistent link: https://www.econbiz.de/10012295004

Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck

Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274

Persistent link: https://www.econbiz.de/10011912209

Firm Responsiveness to Consumers’ Reviews : The Effect on Online Reputation

Rezvani, Erfan; Rojas, Christian - 2021

This paper investigates whether firms’ responsiveness to customer reviews affects firms’ online reputation …. Responsiveness is measured by the intensity (fraction) of reviews that are responded to whereas online reputation is measured using … online reputation, d) hotels with more volatile online ratings, and e) hotels with more experience responding to negative …

Persistent link: https://www.econbiz.de/10013226870

Credibility cues in online shopping : an examination of corporate credibility, retailer reputation, and product review credibility

Kim, Sojung; Choi, Sejung Marina - In: International journal of internet marketing and … 7 (2012) 3, pp. 217-236

Persistent link: https://www.econbiz.de/10009576339

Make me happy, make it credible : the effect of CSR message framing on online brand engagement

Cordero-Gutiérrez, Rebeca; Aljarah, Ahmad; López, Manuela - In: Management decision 62 (2024) 2, pp. 532-548

Persistent link: https://www.econbiz.de/10014637160

Do online reviews always incentivise remanufacturers to improve quality in a competitive environment?

Xie, Shushu; Zhao, Yingxue; Zhao, Lin; He, Xingyuan - In: Amfiteatru economic : an economic and business research … 26 (2024) 67, pp. 903-926

Consumers underestimation of the quality of remanufactured products is a barrier for remanufacturers. Online reviews provide quality signals to consumers unaware of remanufactured products. To explore whether remanufacturers produce higher quality products to improve their review ratings,...

Persistent link: https://www.econbiz.de/10015077570

Revisiting the antecedent of electronic word-of-mouth (eWOM) during COVID-19 pandemic

Rani, Anshu; Shivaprasad H. N. - In: Decision : official journal of Indian Institute of … 48 (2021) 4, pp. 419-432

Persistent link: https://www.econbiz.de/10012796387

Online reputation systems in Web 2.0 era

Zheng, Weijun; Jin, Leigh - In: Value creation in e-business management : 15th Americas …, (pp. 296-306). 2009

Persistent link: https://www.econbiz.de/10003881318

Sentiment analysis of social commerce : a harbinger of online reputation management

Olaleye, Sunday Adewale; Sanusi, Ismaila Temitayo; … - In: International journal of electronic business 14 (2018) 2, pp. 85-102

Persistent link: https://www.econbiz.de/10011980079

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