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Measuring customer agility from online reviews using big data text analytics

Zhou, Shihao; Qiao, Zhilei; Du, Qianzhou; Wang, G. Alan; … - In: Journal of management information systems : JMIS 35 (2018) 2, pp. 510-539

Persistent link: https://www.econbiz.de/10011885763

The determinants of online customer ratings: a combined domain ontology and topic text analytics approach

Chen, Runyu; Xu, Wei - In: Electronic commerce research 17 (2017) 1, pp. 31-50

Persistent link: https://www.econbiz.de/10011699090

It is about inclusion! : mining online reviews to understand the needs of adaptive clothing customers

Li, Muzhen; Zhao, Li; Srinivas, Sharan - In: International journal of consumer studies 47 (2023) 3, pp. 1157-1172

Persistent link: https://www.econbiz.de/10014250725

The impact of latent topic valence of online reviews on purchase intention for the accommodation industry

Sim, Youngseok; Lee, Seul Ki; Sutherland, Ian - In: Tourism management perspectives : TMP 40 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10013209382

Sentiment analysis of customer feedback in online food ordering services

Nguyen, Bang; Nguyen, Van-Ho; Thanh Ho - In: Business systems research : a system view accross … 12 (2021) 2, pp. 46-59

Background: E-commerce websites have been established expressly as useful online communication platforms, which is rather significant. Through them, users can easily perform online transactions such as shopping or ordering food and sharing their experiences or feedback. Objectives: Customers'...

Persistent link: https://www.econbiz.de/10013287986

Global reconstruction of language models with linguistic rules : explainable AI for online consumer reviews

Binder, Markus; Heinrich, Bernd; Hopf, Marcus; … - In: Electronic markets : EM ; the international journal of … 32 (2022) 4, pp. 2123-2138

Persistent link: https://www.econbiz.de/10013556702