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OCL : online customer loyalty in the service industries : scale development and validation

Toufaily, Elissar; Fallu, Jean-Mathieu; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 269-298

Persistent link: https://www.econbiz.de/10011633641

An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce

Dwivedi, Sunita - In: Journal of creating value 9 (2023) 1, pp. 63-80

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Konsumentenvertrauen : Konzepte und Anwendungen für ein nachhaltiges Kundenbindungsmanagement

Bauer, Hans H. (ed.) - 2006

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Fulfillment im Electronic Commerce : Gestaltungsansätze, Determinanten, Wirkungen

Köcher, Martin-Matthias - 2006 - 1. Aufl

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Discernment of youth towards e-retailing in Asian and Gulf marketing territories

Mathews, Soney; Varshney, Seema; Jassel, Jagdeep Singh - In: E-retailing challenges and opportunities in the global …, (pp. 183-204). 2016

Persistent link: https://www.econbiz.de/10011506292

Mobile phone customer retention strategies and Chinese e-commerce

Peng, Jianping; Quan, Jing; Zhang, Shaoling - In: Electronic commerce research and applications 12 (2013) 5, pp. 321-327

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The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce

Ramanathan, Ramakrishnan - In: Transportation research / E : an international journal 46 (2010) 6, pp. 950-962

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Kundenbindung im Internet : Maßnahmen und Erfolgswirksamkeit im Business-to-Consumer-Bereich

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Behavioral Customer Loyalty in Online Shopping : The Role of E-Service Quality & E-Recovery

Mohammad Shafiee, Majid - 2018

Nowadays, the internet has become a suitable platform for the trade of products and services. Online shopping transactions are carried out without face-to-face contact; thus, various factors can affect customers' purchase intentions. In addition to aesthetics and ease of use, trust is a critical...

Persistent link: https://www.econbiz.de/10012918098

Who will stay with the brand after posting non-5/5 rating of purchase? : an empirical study of online consumer repurchase behavior

Ke, Dan; Zhang, Heci; Yu, Ning; Tu, Yanbin - In: Information systems and e-business management : ISeB 19 (2021) 2, pp. 405-437

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