Ruiz Mafe, Carla; Bigné Alcañiz, J. Enrique; Sanz … - In: BRQ Business Research Quarterly 21 (2018) 1, pp. 26-38
This paper provides a deeper understanding of the role of social influences on positive eWOM behaviour (PeWOM) of heavy-users of online communities. Drawing on Social Interaction Utility Framework, Group Marketing and Social Learning Theories, we develop and test a research model integrating the...