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Online service failure : antecedents, moderators and consequences

Adil, Mohd; Sadiq, Mohd; Jebarajakirthy, Charles; … - In: Journal of service theory and practice 32 (2022) 6, pp. 797-842

Persistent link: https://www.econbiz.de/10013440334

An e-commerce customer service robot based on intention recognition model

Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44

Persistent link: https://www.econbiz.de/10011529142

Satisfying the online food crave : the case of online food aggregators

Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427

Persistent link: https://www.econbiz.de/10013329338

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce

Kumari, Parveen; Kumar, Satinder - In: International journal of electronic customer … 12 (2020) 3, pp. 191-204

Persistent link: https://www.econbiz.de/10012509217

Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting

Kumari, Parveen; Kumar, Satinder; Itani, Maher N. - In: Journal for global business advancement : JGBA 14 (2021) 3, pp. 383-407

Persistent link: https://www.econbiz.de/10012614003

Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan

Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10011889860

Measuring e-service quality in the context of service sites

Fernández Sabiote, Estela; Román, Sergio - In: International journal of electronic marketing and … 5 (2012) 2, pp. 156-172

Persistent link: https://www.econbiz.de/10009699806

The role of language in the online evaluation of hospitality service encounters : an empirical study

Mariani, Marcello M.; Borghi, Matteo; Kazakov, Sergey - In: International journal of hospitality management 78 (2019), pp. 50-58

Persistent link: https://www.econbiz.de/10012012699

The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector

Mero, Joel - In: Electronic markets : the international journal on … 28 (2018) 2, pp. 205-217

Persistent link: https://www.econbiz.de/10011890102

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