This book provides an evidence-based actionable framework and measure of servant leadership to help management practitioners build effective and ethical workplaces. It explains the reasons why the best workplaces such as Starbucks, Southwest Airlines, Ritz-Carlton, and ServiceMaster apply...

"Business leaders recognize the need to continually align their organizations to changes in the marketplace and are seeking guidance from both internal and external practitioners. This book helps consultants, HR and organization development professionals understand the process needed and best...