We investigated the process and outcomes of a systematic approach to institutionalize conflict management in a large public nonprofit organization. Using longitudinal and multilevel field data, we were able to identify the effects of the institutionalization process from multiple perspectives....

Moments are chances: Introduction -- Part I: Leadership today -- Important dimensions of the CONVERSATION that determine success or failure -- Moments in RELATIONSHIPS -- MOMENTS OF STRESS -- MOMENTS OF TABOO TOPICS -- MOMENTS of CHANGE -- Moments as a Coach -- MOMENTS OF METHODOLOGY -- MOMENTS...

Principles and background concepts -- Processes and practices for preparing and carrying out the work -- People: creating and managing the project team and stakeholders -- Business Environment and Perspective: no project is an island -- Beyond the boundaries of project management.