Purpose: This paper explores business logics as relevant to public service organisations (PSOs), which have a requirement to administer lean and sustainable provision. Organisations have shifted from manual to semi-automated machine processing of service information, which allows them to be...

This research proposed and enhanced a statistically reliable paradigm for determining the impacts of the role of digital servitization (DS) as a potential facilitator of sustainable and smart service innovation ecosystem (SSSIE) establishment and sustainability-oriented organizational...

Human society is full of would-be 'change agents', a restless mix of campaigners, lobbyists, and officials, both individuals and organizations, set on transforming the world. They want to improve public services, reform laws and regulations, guarantee human rights, get a fairer deal for those on...