The case study described in this thesis involves a process improvement project in the Tax Department of a Certified Public Accounting firm. A process map was created by interviewing employees involved in the process. A process analysis identified problems and possible solutions. The Partners in...

My aim in this thesis is to improve understanding of the contributions of organizationalclimate to organizational effectiveness. Climate is defined as the shared perceptions ofthe work environment (Schneider & Reichers, 1983). First, I developed and empiricallyvalidated four targeted climates ?...