Pt. 1. The change problem and its solution. Transforming organizations : why firms fail -- Successful change and the force that drives it -- pt. 2. The eight-stage process. Establishing a sense of urgency -- Creating the guiding coalition -- Developing the guiding coalition -- Developing a...

It all starts with a sense of urgency -- Complacency and false urgency -- Increasing true urgency: one strategy, four tactics -- Tactic one: bring the outside in -- Tactic two: behave with urgency every day -- Tactic three: find opportunity in crises -- Tactic four: deal with "NoNo" -- Keeping...

Ch. 1. Organizations and organizational effectiveness -- Ch. 2. Stakeholders, managers, and ethics -- Ch. 3. Managing in a changing global environment -- Ch. 4. Basic challenges of organizational design -- Ch. 5. Designing organizational structure : authority and control -- Ch. 6. Designing...