"In Scaling Up Excellence, bestselling author Bob Sutton and Stanford colleague Huggy Rao tackle the topic that obsesses businesses large and small, from start-ups to Fortune 500 companies--how to scale up their businesses and spread excellence throughout the organizational culture"--

Traditionally, organisational performance and efficiency measurements have beenfocused on cost containment. Today, however, performance measurement systems ofworld-class organisations are tailored to drive manufacturing and service businessexcellence.Quality is crucial for gaining a competitive...

ENGLISH ABSTRACT: Now more than ever, organisations need to be resilient and sustainable. The world of business haschanged irrevocably since the industrial age and organisational strategies have not adapted much inresponse to this environmental change. Are there new organisational strategies...

The case study described in this thesis involves a process improvement project in the Tax Department of a Certified Public Accounting firm. A process map was created by interviewing employees involved in the process. A process analysis identified problems and possible solutions. The Partners in...