Purpose In recent times, progression of technology and growing demands of customers have substantially influenced the services sector to introduce fast real-time mechanisms for providing up-to-mark services. To meet these requirements, organizations are going to change their end-user operating...

Drawing on the social cognitive theory, this research examines the relationship between organizational change leadership and change adaptability with mediating effect of change efficacy and moderating role of cognitive resistance. A longitudinal research design with a three-waved data collection...