Evidence to date shows a divergence in the methods and approaches used by companies to introduce empowerment and indeed a wide debate as to the meaning and appropriateness of the term itself. The popularity of the concept has led many organisations to “dive in at the deep end”, wanting to...

Using insights from the relevant literature and recent empirical data, this paper investigates the relationship between organisational change and employee turnover. It proposes a mechanism for how widespread change translates into individual decisions to quit, and corroborates four relevant...

A management issue that is common in organizations today is how to keep on improving the quality of their products and services and ensure that there is a credible and creditable commitment to outstanding customer service within each member of staff, guaranteeing that customers are satisfied....

Traditionally the hospitality industry has been slow to adopt new systems and technologies. This can be witnessed particularly in the hotel industry’s utilization of yield management (YM). Based on the experiences of hotel managers, explores the problems encountered during the introduction of...