Purpose – The purpose of this paper is to review the importance of various change principles in assisting change in three public sector organizations. Design/methodology/approach – The researchers carried out interviews and used focus groups in assessing the principles and strategies which...

General systems theory offers one perspective for defining and understanding the problems that organisations face. The author presents a set of systems problem‐solving principles, and offers a procedure which might be useful when conventional problem‐solving has not been totally successful....