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Service quality and its impact on customer satisfaction in Indian hospitals : perspectives of patients and their attendants
Panchapakesan Padma; Rajendran, Chandrasekharan; … - In: Benchmarking : an international journal ; BIJ 17 (2010) 6, pp. 807-841
Persistent link: https://www.econbiz.de/10008779281
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A conceptual framework of service quality in healthcare : perspectives of Indian patients and their attendants
Panchapakesan Padma; Rajendran, Chandrasekharan; Sai, … - In: Benchmarking : an international journal ; BIJ 16 (2009) 2, pp. 157-191
Persistent link: https://www.econbiz.de/10009525690
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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430