Service quality and its impact on customer satisfaction in Indian hospitals : perspectives of patients and their attendants
Year of publication: |
2010
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Authors: | Panchapakesan Padma ; Rajendran, Chandrasekharan ; Lokachari, Prakash Sai |
Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 17.2010, 6, p. 807-841
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Subject: | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Benchmarking | Indien | India |
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