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Choice of acute care facility by patients : implications for managing urgent care centers
Cakici, Ozden Engin; Dewan, Rajiv M.; Freimer, Marshall - 2015
Emergency Department of a hospital (ED). This choice is made by a patient who is generally not herself a trained medical …
Persistent link: https://www.econbiz.de/10011807904
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Complexity-augmented triage : a tool for improving patient safety and operational efficiency
Saghafian, Soroush; Hopp, Wallace J.; Van Oyen, Mark P.; … - In: Manufacturing & service operations management : M & SOM 16 (2014) 3, pp. 329-345
Persistent link: https://www.econbiz.de/10010402236
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Seeking intelligence from patient experience using text mining : analysis of emergency department data
Varanasi, Padmini; Tanniru, Mohan - In: Information systems management 32 (2015) 3, pp. 220-228
Persistent link: https://www.econbiz.de/10011412961
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Performance comparison of four triage-based patient flow interventions in the emergency department
He, Yunfei; Lei, Ting; Okudan Kremer, Gül E. - In: International journal of collaborative enterprise : IJCEnt 4 (2014) 1/2, pp. 115-135
Persistent link: https://www.econbiz.de/10010497105
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Impact of universal healthcare on patient choice and quality of care
Diwas KC; Kim, Tongil TI - In: Production and operations management : the flagship … 31 (2022) 5, pp. 2167-2184
Persistent link: https://www.econbiz.de/10013277031
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Validating service quality (SERVQUAL) in healthcare : measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker - In: Journal of information & knowledge management : JIKM 19 (2020) 1, pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
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Every minute counts : using process improvement and performance feedback to improve patient flow in an emergency department
Kelley, David P., III; Gravina, Nicole - In: Journal of organizational behavior management 38 (2018) 2/3, pp. 234-243
Persistent link: https://www.econbiz.de/10011875962
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Patient satisfaction perceived in the emergency department : a quantitative study in a state hospital in Romania
Türkeș, Mirela Cătălina; Olariu, Alexandru; … - In: Academic journal of economic studies 3 (2017) 3, pp. 112-117
Persistent link: https://www.econbiz.de/10011737945
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Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments : Evidence from a Field Experiment Providing Wait Information
Ansari, Sina; Debo, Laurens; Ibanez, Maria; Iravani, Seyed - 2022
Overcrowded Emergency Departments (EDs) across locations struggle to improve patient experience while dealing with long waits, which erodes medical and financial performance. We investigate whether and how managers could improve patient satisfaction by communicating waits to patients.We conduct...
Persistent link: https://www.econbiz.de/10014082334
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Suprise! : out-of-network billing for emergency care in the United States
Cooper, Zack; Scott Morton, Fiona; Shekita, Nathan - 2017
Persistent link: https://www.econbiz.de/10011880025