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Performance measurement
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Mattsson, Jan
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Orfila-Sintes, Francina
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Journal of strategic marketing
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Omega : the international journal of management science
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ECONIS (ZBW)
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Strategic insights from mystery shopping in B2B relationships
Mattsson, Jan
- In:
Journal of strategic marketing
20
(
2012
)
4
,
pp. 313-322
Persistent link: https://www.econbiz.de/10009577756
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Innovation behavior in the hotel industry
Orfila-Sintes, Francina
;
Mattsson, Jan
- In:
Omega : the international journal of management science
37
(
2009
)
2
,
pp. 380-394
Persistent link: https://www.econbiz.de/10003794263
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