The question of to what extent IT contributes to business success has repeatedly examined in both science and practice. In this context, literature strongly indicates that the IT business value is best observed on the level of business processes. However, the methodologies by which the...

This Working Paper gives insights into the concepts of productivity and efficiency. Both concepts are popular measures for evaluating productive units, either on macro or micro level. This paper provides clear definitions for both concepts and outlines key areas of interest in this context, such...