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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011598293

The GRID scale : a new tool for measuring service mixed satisfaction

Audrezet, Alice; Olsen, Svein O.; Tudoran, Ana Alina - In: The journal of services marketing 30 (2016) 1, pp. 29-47

Persistent link: https://www.econbiz.de/10011445610

The value creation scale of supplier-distibutor relationship in international markets

Lai, Chi-Shiun; Chan, Delphine Ya-Chu; Yang, Chin-Fang; … - In: The journal of business & industrial marketing 30 (2015) 2, pp. 171-181

Persistent link: https://www.econbiz.de/10010532063

Developing a comprehensive safety performance evaluation framework for Saudi schools

Alolah, Turki; Stewart, Rodney Anthony; Panuwatwanich, … - In: The international journal of productivity and … 63 (2014) 4, pp. 446-476

Persistent link: https://www.econbiz.de/10010346214

The INSTAQUAL scale : an instrument for measuring service quality of management institutions

Kumar, Sanjeev; Dash, Manoj Kumar - In: International journal of services, economics and management 6 (2014) 4, pp. 377-394

Persistent link: https://www.econbiz.de/10011471749

Validation of JIT performance measure model through structural equation modelling

Singh, Gurinder; Ahuja, Inderpreet Singh - In: International journal of process management and … 5 (2015) 2, pp. 211-228

Persistent link: https://www.econbiz.de/10011404075

Exploring the critical success factors affecting the performance of management institutions

Umayal Karpagam, P. L.; Suganthi, L. - In: International journal of business innovation and research 10 (2016) 4, pp. 453-477

Persistent link: https://www.econbiz.de/10011646548

Key performance indicators of sustainable port: Case study of the eastern economic corridor in Thailand

Muangpan, Thanyaphat; Kamonchanok Suthiwartnarueput - In: Cogent business & management 6 (2019), pp. 1-18

Sustainable port KPIs are an important concept to operate in port. This paper, therefore, compiles & attempts to identify the sustainable port KPIs from academic and practice aspects, and test with Thailand ports in the Eastern Economic Corridor (EEC). Exploratory factor analysis and one-way...

Persistent link: https://www.econbiz.de/10012113880

Developing, evaluating, and validating a nonprofit board performance framework

Kersey-Stapleton, Joh Merlin; Tay, Benjamin; Abdullah, … - In: Nonprofit management & leadership 34 (2023) 1, pp. 179-193

Persistent link: https://www.econbiz.de/10014380408

Measuring airport service quality : a multidimensional approach

Bezerra, George Christian Linhares; Gomes, Carlos Francisco - In: Journal of air transport management 53 (2016), pp. 85-93

Persistent link: https://www.econbiz.de/10011546120