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Customer satisfaction and business performance : a firm-level analysis

Williams, Hilary P.; Naumann, Earl - In: The journal of services marketing 25 (2011) 1, pp. 20-32

Persistent link: https://www.econbiz.de/10009009738

Citations as a currency : every performance measure creates its own behaviour ; commentary on the Soutar, Wilkinson, & Young article

Oppewal, Harmen - In: Australasian marketing journal 23 (2015) 2, pp. 162-164

Persistent link: https://www.econbiz.de/10011338622

Research performance of marketing academics and departments : an international comparison

Soutar, Geoffrey N.; Wilkinson, Ian F.; Young, Louise - In: Australasian marketing journal 23 (2015) 2, pp. 155-161

Persistent link: https://www.econbiz.de/10011338624

Research performance of Australian and New Zealand marketing academics : achieving rigor and relevance: editorial

Brodie, Roderick J.; Soutar, Geoffrey N.; … - In: Australasian marketing journal : AMJ ; official journal … 30 (2022) 4, pp. 273-277

Persistent link: https://www.econbiz.de/10013435314

Relationships between various measurements of workplace performance

Savery, Lawson K.; Soutar, Geoffrey N. - In: Journal of Management Development 16 (1997) 1, pp. 34-42

Considers the relationship between various measurements of workplace performance. Examines data collected from 2,004 workplaces in the Australian Workplace Industrial Relations Survey . Identifies three groups, the first of which, just over half of the sample, was named the “successful...

Persistent link: https://www.econbiz.de/10014883252