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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels

Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177

Persistent link: https://www.econbiz.de/10011459948

Exploring competitive hotel selection attributes among guests : an importance-performance analysis

Kim, Jinkyung Jenny; Lee, Youngseok; Han, Heesup - In: Journal of travel and tourism marketing 36 (2019) 9, pp. 998-1011

Persistent link: https://www.econbiz.de/10012179515

An innovative service quality evaluation and improvement model

Chen, Li-Fei; Chen, Szu-Chi; Su, Chao-Ton - In: The service industries journal 38 (2018) 3/4, pp. 228-249

Persistent link: https://www.econbiz.de/10011848076

Revising importance-performance analysis : a new synthetic service quality indicator applied to the tourist apartment industry

Martín, Juan Carlos; Mendoza, Cira; Román García, … - In: Tourism analysis : an interdisciplinary tourism & … 23 (2018) 3, pp. 337-350

Persistent link: https://www.econbiz.de/10011929581

Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel

Pan, Frank C. - In: Tourism management : research, policies, practice 46 (2015), pp. 84-91

Persistent link: https://www.econbiz.de/10010485571

Perceptions of challenges facing rural communities : an importance-performance analysis

Deng, Jinyang; McGill, David; Arbogast, Douglas - In: Tourism analysis : an interdisciplinary tourism & … 22 (2017) 2, pp. 219-236

Persistent link: https://www.econbiz.de/10011717965

Model of service-oriented catering supply chain performance evaluation

Gou, Juanqiong; Shen, Guguan; Chai, Rui - In: Journal of industrial engineering and management : JIEM 6 (2013) 1, pp. 215-226

Purpose: The aim of this paper is constructing a performance evaluation model for service-oriented catering supply chain. Design/methodology/approach: With the research on the current situation of catering industry, this paper summarized the characters of the catering supply chain, and then...

Persistent link: https://www.econbiz.de/10011900898

Service-oriented catering supply chain performance evaluation model

Shen, Guguan; Gou, Juanqiong; Chai, Rui - 2013

Persistent link: https://www.econbiz.de/10010190577

Waste control in a catering company : data analysis and decision interfaces

Amaro, Ana Cristina Santos; Domingos, João Paulo da Silva - In: International journal of information systems in the … 13 (2021) 2, pp. 29-50

Persistent link: https://www.econbiz.de/10012518677