Revising importance-performance analysis : a new synthetic service quality indicator applied to the tourist apartment industry
Year of publication: |
2018
|
---|---|
Authors: | Martín, Juan Carlos ; Mendoza, Cira ; Román García, Concepción |
Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - Putnam Valley, NY : Cognizant, LLC., ISSN 1083-5423, ZDB-ID 2019463-8. - Vol. 23.2018, 3, p. 337-350
|
Subject: | Importance-performance analysis (IPA) | Customer satisfaction | Synthetic service quality indicator by importance-performance analysis (SSQI-IPA) | Serviced apartments | Canary Islands | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Performance-Messung | Performance measurement | Messung | Measurement | Qualitätsmanagement | Quality management |
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