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The roles of quality departments and their influence on business results

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Persistent link: https://www.econbiz.de/10012513933

Alternative arguments and directions for studying performance measurement

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Contitions for reporting performance measurement

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Quality assurance of information in performance measurement systems

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Performance measurement to drive improvements in healthcare practice

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The practice of the balanced scorecard in health care services

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Performance measurement to drive improvements in healthcare practice

Elg, Mattias; Palmberg Broryd, Klara; Kollberg, Beata - In: International Journal of Operations & Production Management 33 (2013) 11/12, pp. 1623-1651

Purpose – The purpose of this study is to contribute to the knowledge base on how performance measurement drives improvements in healthcare practice. Design/methodology/approach – The study is based on a single in-depth case study. The critical incident technique (CIT) has been applied in...

Persistent link: https://www.econbiz.de/10014791718