The Balanced Scorecard (BSC) was introduced to the general public by Kaplan and Norton in 1992. Over the last two decades, it has evolved from an improved Performance Measurement System to a Comprehensive Performance Management System. Its use has spread globally and it has become an important...

The first part of a research proposal for researching the effectiveness of the Balanced Scorecard (BSC) based on using the process perspective was developed in an earlier article ('http://ssrn.com/abstract=2368919' http://ssrn.com/abstract=2368919). It had described how applying a ‘process'...

The balanced scorecard has been used now for over two decades. It's conceptual basis have been clarified only recently by Robert Kaplan, one of its creators,in his paper: Conceptual Foundations of the Balanced Scorecard (ssrn abstract 1562586). This has helped to fill a void felt by many...