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Performance measurement
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Antecedents of customer loyalty : an empirical synthesis and reexamination
Pan, Yue
;
Sheng, Simon
;
Xie, Frank T.
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 150-158
Persistent link: https://www.econbiz.de/10009507879
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Predictors, consequence, and measurement of ethical judgments : review and meta-analysis
Pan, Yue
;
Sparks, John R.
- In:
Journal of business research : JBR
65
(
2012
)
1
,
pp. 84-91
Persistent link: https://www.econbiz.de/10009549710
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