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Supply chain performance measurement : a systematic literature review
Guersola, Mariana; Lima, Edson Pinheiro de; Steiner, … - In: International journal of logistics systems and management 31 (2018) 1, pp. 109-131
Persistent link: https://www.econbiz.de/10011978476
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The model of meta-efficiency of commercial bank performance
Serikbayeva, A. M. - In: Economics : the strategy and practice : ESP (2015) 3, pp. 135-142
Persistent link: https://www.econbiz.de/10011417302
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A better project performance prediction model using fuzzy time series and data envelopment analysis
Salari, Mostafa; Khamooshi, Homayoun - In: Journal of the Operational Research Society : OR 67 (2016) 10, pp. 1274-1287
Persistent link: https://www.econbiz.de/10011590589
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Measuring and evaluating efficiency on IT outsourcing operations through data envelopment analysis
Santos, João Correia dos; Silva, Miguel Mira da - In: International journal of enterprise information systems … 12 (2016) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10011493641
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Stochastic Benchmarking : Theory and Applications
Amirteimoori, Alireza; Sahoo, Biresh K.; Charles, Vincent; … - 2022
1. Benchmarking -- 2. An Introduction to Data Envelopment Analysis -- 3. Probability Theory -- 4. Stochastic Data Envelopment Analysis -- 5. Stochastic Network Data Envelopment Analysis -- 6. Stochastic Scale Elasticity.
Persistent link: https://www.econbiz.de/10012814684
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Homogeneity and best practice analyses in hospital performance management : an analytical framework
Zarrin, Mansour; Schoenfelder, Jan; Brunner, Jens O. - In: Health care management science : a new journal serving … 25 (2022) 3, pp. 406-425
Persistent link: https://www.econbiz.de/10013431750
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Operational performance modelling of Indian banks : a data envelopment analysis approach
Preeti; Roy, Supriyo - In: Paradigm : the journal of Institute of Management Technology 26 (2022) 1, pp. 29-49
Persistent link: https://www.econbiz.de/10013387130
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Understanding and managing service productivity : a literature review
Dobmeier, Mirjam - In: Journal of business market management : JBM 9 (2016) 1, pp. 518-540
Managers in service industries aim to achieve high efficiency and high quality at the same time to be profitable. This dual emphasis might lead to a trade-off as a focus on efficiency often results in decreasing service quality and vice versa. Even as this trade-off is generally acknowledged,...
Persistent link: https://www.econbiz.de/10011525909
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Servicequalität : Konzepte und Instrumente für eine perfekte Dienstleistung
Bruhn, Manfred - 2013 - Orig.-Ausg.
Das Buch möchte Unternehmen und Nonprofit-Organisationen anregen, sich mit der Sicherstellung von Servicequalität professionell und systematisch zu beschäftigen. M. Bruhn verweist auf seinen Titel "Qualitätsmanagement für Nonprofit-Organisationen" (ID-G 28/13), der die wissenschaftlichen...
Persistent link: https://www.econbiz.de/10009765907
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Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Review of managerial science : RMS 18 (2024) 3, pp. 739-775
Persistent link: https://www.econbiz.de/10014551504