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Balanced scorecard step-by-step : maximizing performance and maintaining results

Niven, Paul R. - 2006 - 2. ed.

Performance measurement and the need for a balanced scorecard -- Getting started -- Mission, values, vision, and strategy -- Strategy maps -- Creating performance measures -- Setting targets and prioritizing initiatives -- Cascading the balanced scorecard to build organizational alignment --...

Persistent link: https://www.econbiz.de/10003297657

Balanced scorecard diagnostics : maintaining maximum performance

Niven, Paul R. - 2005

Persistent link: https://www.econbiz.de/10002404869

Framework on performance management in automotive industry : a case study

Lascu, Elena; Severin, Irina; Lascu, Florina Daniela; … - In: Journal of risk and financial management : JRFM 14 (2021) 10, pp. 1-20

the global performance of the after-sales sector and the authenticity of the information related to the issue studied … organizations studied. In the end, even if the results showed a score of 81% on the questionnaire, we found that companies that … confirm that the vehicle repair service has a significant influence on employee and customer satisfaction, on the quality of …

Persistent link: https://www.econbiz.de/10012745353

Achieving time-sensitive organizational performance through mindful use of technologies and routines

Gardner, John W.; Boyer, Kenneth K.; Ward, Peter T. - In: Organization science : a journal of the Institute for … 28 (2017) 6, pp. 1061-1079

Persistent link: https://www.econbiz.de/10011791136

Investigating the impact of QSE integration on process performances : an empirical study in Moroccan companies

Bennouna, Fatima; Amegouz, Driss; Sekhari, Aicha - In: International journal of operations and quantitative … 26 (2020) 3, pp. 225-239

Persistent link: https://www.econbiz.de/10012491122

The quality effect on the profitability of US airline companies

Kalemba, Nicole; Campa-Planas, Fernando - In: Tourism economics : the business and finance of tourism … 24 (2018) 3, pp. 251-269

Persistent link: https://www.econbiz.de/10011872650

Improving organisational performance through TQM in an Indian manufacturing industry : an empirical study

Gupta, Pardeep; Gupta, Niharika - In: International journal of productivity and quality … 37 (2022) 1, pp. 1-19

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Effects of outsourcing on organiuational performance in Nepalese commercial banks

Pradhan, Nasala - In: Nepalese journal of finance : a publication of Uniglobe … 9 (2022) 4, pp. 48-59

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Examining the relationship between management quality certifications and long-run performance of initial public offerings : a study of banking, financial services and insurance sec...

Singh, Balpreet; Gupta, Kapil - In: International journal of business and globalisation : IJBG 35 (2023) 1/2, pp. 160-172

Persistent link: https://www.econbiz.de/10014388740

Determinants of expected performance after ISO 9001 certification withdrawal

Cândido, Carlos J. F.; Ferreira, Luís M. F. R. - In: Total quality management & business excellence 33 (2022) 15, pp. 1691-1717

Persistent link: https://www.econbiz.de/10013482806

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