Iszatt-White, Marian (contributor) - 2013 - Online-Ausg.
exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of … values -- 9 Valuing employees: management rhetoric, employee experiences and the implications for leadership -- 10 Games … leaders play: using Transactional Analysis to understand emotional dissonance -- 11 Conclusions: management and the 'Managed …