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The importance of being "Indian" : identity centrality and work outcomes in an off-shored call center in India
Das, Diya; Dharwadkar, Ravi; Brandes, Pamela - 2010
Persistent link: https://www.econbiz.de/10003930551
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Emotional labor dynamics : a momentary approach
Gabriel, Allison S.; Diefendorff, James M. - In: Academy of Management journal : AMJ 58 (2015) 6, pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
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Identities on call : impact of impression management on Indian call center agents
Raghuram, Sumita - In: Human relations 66 (2013) 11, pp. 1471-1496
Persistent link: https://www.econbiz.de/10010201618
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Interpersonal process of emotional labor : the role of negative and positive customer treatment
Zhan, Yujie; Wang, Mo; Shi, Junqi - In: Personnel psychology : a journal of applied research 69 (2016) 3, pp. 525-557
Persistent link: https://www.econbiz.de/10011552338
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Brands at work : the search for meaning in mundane work
Brannan, Matthew J.; Parsons, Elizabeth; Priola, Vincenza - In: Organization studies : an international … 36 (2015) 1, pp. 29-53
Persistent link: https://www.econbiz.de/10010505938
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Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd C. - In: European journal of marketing : EJM 49 (2015) 11/12, pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
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Identity on the line : constructing professional identity in a HR call centre
Pritchard, Katrina; Symon, Gillian - In: Work, employment & society : a journal of the British … 25 (2011) 3, pp. 434-450
Persistent link: https://www.econbiz.de/10010217916
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Aesthetic and emotional labour through stigma : national identity management and racial abuse in offshored Indian call centres
Nath, Vandana - In: Work, employment & society : a journal of the British … 25 (2011) 4, pp. 709-725
Persistent link: https://www.econbiz.de/10009423244
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Stories of calling : how called professionals construct narrative identities
Bloom, Matt; Colbert, Amy E.; Nielsen, Jordan D. - In: Administrative science quarterly : ASQ 66 (2021) 2, pp. 298-338
Persistent link: https://www.econbiz.de/10012521579
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What is my calling? : an exploratory mixed-methods approach to conceptualizing hospitality career calling
Lee, Lindsey; Ponting, Sandra Sun-Ah; Ghosh, Ankita; … - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2832-2851
Persistent link: https://www.econbiz.de/10013412821