Kundenkontaktpersonals -- Service Excellence durch Prosocial Service Performance -- Strokeorientiertes Management in … Controlling -- Customers-at-Risk Management -- Zur Unzulänglichkeit des operativen Managementfokus im Beschwerdemanagement … Management am Institut für Facility und Hospitality Management der Zürcher Hochschule für Angewandte Wissenschaften. Prof. Dr …

1. Conceptualizing Models of Management and Leadership: Constructs, Differentiations and other Theoretical … Considerations -- 2. The Complementary Management Model -- 3. The Role of Line Managers in Complementary Management -- 4. The Role of …This book explores the Complementary Management Model. Building on extensive theoretical considerations on management …

. Nik Kinley is a Director and Head of Talent Strategy for the global Talent Management consultancy YSC. Prior to YSC Nik …