---an expert system.Part I, Background: The Business of Organizational Change, lays a foundation through a broad survey of the … reengineered along the lines of business realities, e.g., Total Quality Management strategies.Part III proposes a new model of …. Detailed examples of the application of this system to one organization are provided. The communication content strategy is …

occupational strain, individual coping, and organizational systems. In this study, employees' perceptions of management practices … of management practices, work group climate, and conflict resolution styles on the outcome variables of strain …, organizational commitment, and job satisfaction were assessed. The moderating effects of management practices on the relationship …