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The drivers of customer satisfaction and loyalty in automotive aftermarket industry
Chandel, Jyoti Kumar; Mohiuddin, Syed Aulia; Mishra, G. P. - In: International journal of business excellence : IJBEX 29 (2023) 3, pp. 351-371
Persistent link: https://www.econbiz.de/10014294167
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Determining the relationships between price and online reputation in lodgings
Rodríguez-Díaz, Manuel; Rodríguez-Voltes, Crina Isabel; … - In: Administrative Sciences : open access journal 9 (2019) 3/53, pp. 1-27
Currently, lodgings' competitiveness depends on pricing, based on the online reputation measured by quantitative scales of variables. The purpose of this article is to analyze the different prices set by lodgings by season in relation to the variables that measure their online reputation. This...
Persistent link: https://www.econbiz.de/10012146141
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Customer perception of service quality and perceived price and fairness : a comparison between public and new private sector banks
Kaura, Vinita; Prasad, Chalasani S. Durga; Sharma, Sourabh - In: Journal of strategic marketing 21 (2013) 6, pp. 513-528
Persistent link: https://www.econbiz.de/10010207284
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Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise; Mostert, Pierre; Svensson, … - In: Journal of relationship marketing : innovations and … 22 (2023) 4, pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
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Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang; Zhang, Xin; Hao, Feifei; Liu, Shenghui - In: Total quality management & business excellence 34 (2023) 13/14, pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
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How service quality variability hurts revenue when customers learn : implications for dynamic personalized pricing
DeCroix, Gregory A.; Long, Xiaoyang; Tong, Jordan - In: Operations research 69 (2021) 3, pp. 683-708
Persistent link: https://www.econbiz.de/10012546844
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Revenue management of group service considering different quality levels and stochastic customer patience
Lin, Xuxun; Wang, Haiyan - In: Service science 14 (2022) 3, pp. 231-253
Persistent link: https://www.econbiz.de/10013373234
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Optimal dynamic pricing problem considering patient and impatient customers' purchasing behaviour
Cao, Ping; Fan, Mengmeng; Liu, Ke - In: International journal of production research 53 (2015) 21/22, pp. 6719-6735
Persistent link: https://www.econbiz.de/10011434516
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Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513