Background: This study aims to analyze the relationship between lean practices and orga- nizational performance in a public institution, specifically, a military organization. Methods: The research has a quantitative approach with a descriptive character, having as a sample the members of a...

The management of shop floor behavior plays a critical role for the success of operational improvement programs, which rely on the workers that perform the direct value creation tasks. But what precisely should managers do to influence that behavior constructively? In the corresponding stream of...