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Front cover -- ENTHUSIASTIC ENDORSEMENTS FROM BOTH FOUNDERS OF THE NIELSEN NORMAN GROUP! -- THE MORGAN KAUFMANN SERIES IN INTERACTIVE TECHNOLOGIES -- Title page -- Copyright -- front matter -- DEDICATION -- CONTENTS -- ACKNOWLEDGMENTS -- FOREWORD -- body -- 1 THE NEXT FRONTIER FOR USER-CENTERED...
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Argues that most business projects fail because their success depends on unanticipated external innovations while revealing the logic of "innovation ecosystems" that can be established to dramatically improve odds of success
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