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A Frontier in Organizational and Business Process Innovation in Service Management Through Lean Six Sigma Kaizen Project Implementation
Dasig, Daniel Jr - 2021
The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...
Persistent link: https://www.econbiz.de/10013246600
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Exploring lean healthcare practice and supply chain innovation for Malaysian healthcare industry
Nurul Fadly Habidin; Nurul Aifaa Shazali; Naimah Ali; … - In: International journal of business excellence 7 (2014) 3, pp. 394-410
Persistent link: https://www.econbiz.de/10010422026
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Lean Six Sigma in service : applications and case studies
Furterer, Sandra L. (ed.) - 2009
Persistent link: https://www.econbiz.de/10013547606
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World class applications of Six Sigma : [real world examples of success]
Antony, Jiju (ed.); Bañuelas, Ricardo (contributor);  … - 2006 - 1. ed.
Persistent link: https://www.econbiz.de/10003284224
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Managing process performance and quality for sustainability in the service organizations
Păunescu, Carmen - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 323-329
Persistent link: https://www.econbiz.de/10008666631
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The "control tower" approach to optimising complex service delivery performance
Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
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Benchmarking Six Sigma implementation in services companies operating in an emerging economy
Miguel, Paulo Augusto Cauchick; Carvalho, Marly M. - In: Benchmarking : an international journal ; BIJ 21 (2014) 1, pp. 62-76
Persistent link: https://www.econbiz.de/10010250547
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The strengthened business process matrix : a novel approach for guided continuous improvement at service-oriented SMEs
Aarnio, Teija - In: Knowledge and process management : the journal of … 22 (2015) 3, pp. 180-190
Persistent link: https://www.econbiz.de/10011471431
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Customer input failures in service processes
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452
Persistent link: https://www.econbiz.de/10010410864