Do you ask yourself what this ‘agility hype’ is actually about and in what cases agility really creates benefits? Would you like to know how to make processes more agile? Do you fancy the idea of using agile methods but don't know how to explain it to your ISO 9001 auditor? This is the book...

Am 14. Dezember 2003 läuft die Übergangszeit für die alte ISO 9001 von 1994 aus. Danach ist nur noch die ISO 9001: 2000 gültig. Diese Norm beschreibt den Aufbau eines Qualitätsmanagementsystems und stellt für viele Firmen die Grundlage für ihr QM-System und von...

In modern conditions, quality management is already becoming a managerial function like any other function in the organization, as employees from all sectors and all departments should participate in it.The involvement of all employees in the organization contributes to total quality management....