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A process-oriented perspective on customer relationship management and organizational performance : an empirical investigation
Keramati, Abbas; Mehrabi, Hamed; Mojir, Navid - In: Industrial marketing management : the international … 39 (2010) 7, pp. 1170-1185
Persistent link: https://www.econbiz.de/10008668690
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An innovative model of business management in knowledge-based organisations : the case of the business incubators
Soltanifar, Ehsan; Keramati, Abbas; Moshki, Rahele - In: International journal of business innovation and research 6 (2012) 5, pp. 573-596
Persistent link: https://www.econbiz.de/10009579998
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Improving business processes with business process modelling notation and business process execution language: an action research approach
Keramati, Abbas; Golian, Hamid Reza; Afshari-Mofrad, Masoud - In: International journal of business information systems : … 7 (2011) 4, pp. 458-476
Persistent link: https://www.econbiz.de/10009235103
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The impact of information technology maturity on firm performance considering the moderating role of relational maturity : an empirical research
Keramati, Abbas; Afshari-Mofrad, Masoud; Behmanesh, Iman; … - In: International journal of business information systems : … 23 (2016) 1, pp. 23-43
Persistent link: https://www.econbiz.de/10011637312