This paper represents an insight of the public administration process to adapt to innovation. The particularities consist in the fact that, at least in Romania and other CEE countries, this process is rooted not only in the objective reality, but also this process has to include the adaptation...

Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public...

Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...

Part 1: Ethics and Ethical Compliance -- Chapter 1:1 Ethics and Accountable Governance in Africa: An Introduction (Kemi Ogunyemi, Isaiah Adisa, and Robert E. Hinson) -- Chapter 2:Ethical Dilemmas and the Changing Reality in Africa’s Public Sector (Nkemdilim Iheanachor and Emmanuel Etim) --...