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Excellence models in the public sector : relationships between enablers and results
Raharjo, Hendry; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 7 (2015) 1, pp. 120-135
Persistent link: https://www.econbiz.de/10011300145
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An integrated approach between Lean and customer feedback tools : an empirical study in the public sector
Pietro, Laura di; Mugion, Roberta Guglielmetti; Renzi, … - In: Total quality management & business excellence : an … 24 (2013) 8, pp. 899-917
Persistent link: https://www.econbiz.de/10009783351
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Peer evaluation to develop benchmarking in the public sector
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: Benchmarking : an international journal ; BIJ 18 (2011) 4, pp. 490-509
Persistent link: https://www.econbiz.de/10009270511
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Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector
Mugion, Roberta Guglielmetti; Musella, Flaminia - In: Total quality management & business excellence : an … 24 (2013) 5, pp. 619-640
Persistent link: https://www.econbiz.de/10009763363