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The effects of performance, environmental uncertainty and relational norms on customer commitments to suppliers over the duration of customer-supplier relationships
Fink, Robert C.; James, William L.; Hatten, Kenneth J. - In: International journal of management and decision making … 9 (2008) 6, pp. 660-685
Persistent link: https://www.econbiz.de/10003793621
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An exploratory study of factors associated with customer perceptions of paying above and below market prices
Fink, Robert C.; Hatten, Kenneth J.; James, William L. - In: International journal of revenue management : IJRM 4 (2010) 1, pp. 69-91
Persistent link: https://www.econbiz.de/10003928266
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An exploratory study of factors associated with relational exchange choices of small-, medium- and large-sized customers
Fink, Robert C.; James, William L.; Hatten, Kenneth J. - In: Journal of targeting, measurement and analysis for marketing 17 (2009) 1, pp. 39-53
Persistent link: https://www.econbiz.de/10003830414