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~subject:"Qualität"
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Book Reviews - Services Market...
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Qualität
Dienstleistung
25
Marketing
17
Relationship marketing
16
Beziehungsmarketing
15
Consumer behaviour
14
Konsumentenverhalten
13
Service quality
12
Dienstleistungsqualität
11
Dienstleistungsmarketing
9
Services marketing
9
Services
8
Product quality
7
Produktqualität
7
Dienstleistungssektor
6
Brand management
5
Markenführung
5
Service industry
5
Cause-related marketing
4
Customer satisfaction
4
Innovation
4
Kundenwert
4
Kundenzufriedenheit
4
Theory
4
Brand
3
Brand image
3
Cause-Related Marketing
3
Customer service
3
Customer value
3
Kundendienst
3
Kundenservice
3
Markenartikel
3
Markenimage
3
Marketing management
3
Marketingmanagement
3
Measurement
3
Messung
3
Selling
3
Servicepolitik
3
Theorie
3
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Book / Working Paper
3
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Language
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German
2
English
1
Undetermined
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Author
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Berry, Leonard L.
4
Zeithaml, Valarie A.
4
Parasuraman, A.
2
Parasuramam, A.
1
Parasuraman, Ananthanarayanan
1
Rastalsky, Hartmut J. H.
1
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Journal of marketing
1
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ECONIS (ZBW)
3
USB Cologne (EcoSocSci)
1
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1
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
2
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10009700995
Saved in:
3
A conceptual model of service quality and its implications for future research
Parasuramam, A.
;
Zeithaml, Valarie A.
;
Berry, Leonard L.
- In:
Journal of marketing
49
(
1985
)
4
,
pp. 41-50
Persistent link: https://www.econbiz.de/10002615301
Saved in:
4
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, Ananthanarayanan
; …
-
1992
Persistent link: https://www.econbiz.de/10004117537
Saved in:
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