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Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.; Siemens, Jennifer; Weathers, Danny; … - In: Quality management journal : QMJ 23 (2016) 4, pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
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Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.; Fredendall, Lawrence D.; Siemens, … - In: Quality management journal : QMJ 29 (2022) 3, pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
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Human Quality Development (HQD) Models : Implications for Leadership and Corporate Management
Sharma, Subhash - 2018
Paper presents HQD models such as OSHA model for behavioral analysis, CINE Matrix for Self Empowerment, Wisdom Matrix for Empowerment Action, Wisdom equation and MS Model for Holistic Development and their implications for leadership and corporate development
Persistent link: https://www.econbiz.de/10012910235