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Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Yazdi, Amir Karbassi - In: International journal of productivity and quality … 15 (2015) 4, pp. 511-527
Persistent link: https://www.econbiz.de/10011376598
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Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo; Chen, Shun-Hsing; Hinds, David - In: International journal of services technology and management 22 (2016) 1/2, pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
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Service designing through Fuzzy Kano analysis in heritage tourism
Pandey, Ashutosh; Sahu, Rajendra - In: Supply chain sustainability : modeling and innovative …, (pp. 89-103). 2021
Persistent link: https://www.econbiz.de/10012387074
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Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh; Sahu, Rajendra - In: International journal of services and operations … 37 (2020) 2, pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
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Big-4 auditors and audit quality : a novel firm life-cycle approach
Jain, Sonali; Agarwalla, Sobhesh Kumar - In: Meditari accountancy research 31 (2023) 5, pp. 1436-1452
Persistent link: https://www.econbiz.de/10014433041
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The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura; Ahn, Jongchang - In: Total quality management & business excellence 30 (2019) 13, pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
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Qualitätsmanagement im Tourismus
Pompl, Wilhelm (ed.); Dreyer, Axel (contributor);  … - 1997
Persistent link: https://www.econbiz.de/10000617422
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Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo; Pipatpong Fakfare; Han, Heesup - In: Tourism management : research, policies, practice 76 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
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Reviewing the online tourism value chain
Berne-Manero, Carmen; Gómez-Campillo, Maria; Marzo … - In: Administrative Sciences : open access journal 8 (2018) 3/48, pp. 1-18
The booking purchase process in B2C tourism online from the perspective of the quality-satisfaction-loyalty value chain has scarcely been investigated. The measurement models of the variables are not unified and essential variables, as transaction costs, need more research in order to achieve a...
Persistent link: https://www.econbiz.de/10012125315
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Erlebnisqualität als Erfolgsfaktor für das Customer Experience Management : am Beispiel der vom Anbieter beeinflussbaren Kontaktpunkte einer Badepauschalreise
Schnorbus, Linda - 2016
SWD-Schlagwörter: Kunde, Erlebnis, Tourismus, Reise, Qualitätsmanagement . - Freie Schlagwörter (Englisch): Customer Experience management, Customer Journey, Experience, Quality Management, Brand Management
Persistent link: https://www.econbiz.de/10011567587