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Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
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Demand for courier services : determinants for customer organisations in a developing country
Tiamiyu, Mutawakilu A.; Eigbe, Oserere E. - In: International journal of services, economics and management 9 (2018) 3/4, pp. 177-207
Persistent link: https://www.econbiz.de/10012035884
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Service quality analysis of two of the largest retail chains with minimart concept in Indonesia
Tannady, Hendy; Nurprihatin, Filscha; Hartono, Hendy - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 19 (2018), pp. 177-185
Service quality is important because it makes prices more affordable, and also fulfils customer satisfaction. This bolsters trust for customers, and thereby encourages them to keep buying products at retail stores. This research uses Quality Service Analysis method to understand the gap between...
Persistent link: https://www.econbiz.de/10012019175
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The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
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Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari; Rao, B. Sankara; Shekhar, B. Raja; … - In: International journal of services and operations management 24 (2016) 4, pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
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Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo; Chen, Shun-Hsing; Hinds, David - In: International journal of services technology and management 22 (2016) 1/2, pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
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Service quality as determinant of customer satisfaction
Đukić, Suzana; Kijevčanin, Velida - In: Facta Universitatis / Series economics and organization … 9 (2012) 3, pp. 311-325
Persistent link: https://www.econbiz.de/10010458779
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The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi; Cudney, Elizabeth A.; Antony, Jiju - In: Total quality management & business excellence 30 (2019) 6, pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura; Ahn, Jongchang - In: Total quality management & business excellence 30 (2019) 13, pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
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Design of house of quality using SERVQUAL and QFD for service quality improvement : a case of Bahir Dar city hotels
Abdulkerim, Ibrahim; Avvari, Muralidhar; Cherkos, Tomas - In: International journal of applied management science 11 (2019) 3, pp. 277-293
Persistent link: https://www.econbiz.de/10012110841